Refund Policy

1. 14-day full refund

You may cancel your purchase within 14 calendar days from the day after the contract is concluded. This commercial promise applies to every purchaser. If you request cancellation within that period, we will issue a full refund even if you have already opened or started the recorded course.

You do not need to provide a reason. Once the refund is approved, we may end your access to the course and future live Q&A sessions.

2. How to request a refund or withdraw

Send a clear statement that you wish to cancel to e@robotandsons.tech before the 14-day period ends. Please include:

• your full name;
• the email address used at checkout;
• the course name and purchase date; and
• the Stripe receipt or payment reference, if available.

You may use the model form below, but it is not mandatory.

3. How and when we refund

We will acknowledge your request and return all eligible payments without undue delay and no later than 14 days after receiving your cancellation notice. The refund is made to the original payment method unless we expressly agree otherwise. We do not charge a refund fee.

Stripe, your bank or card provider may need additional time to display the credit after we issue it. This processing time is outside our control, but we will provide confirmation that the refund was initiated.

4. Requests after 14 days

After the 14-day period, we do not normally refund a change of mind or inability to attend an announced live Q&A date. We will nevertheless provide a refund or another appropriate remedy where:

• you were charged twice or charged an incorrect amount;
• course access was not delivered and we cannot correct the issue within a reasonable time;
• the service is materially different from its description or does not conform to the contract;
• we cancel the course or cannot provide a material part of it; or
• applicable law gives you an additional right to a refund, price reduction, repair or replacement.

We may first offer to restore access, correct the issue, provide equivalent material or reschedule a live session where that is a lawful and proportionate remedy.

5. Chargebacks and payment disputes

Please contact us first if you do not recognise a charge or believe something is wrong. This gives us the quickest opportunity to investigate and refund a valid claim. Nothing here prevents you from exercising rights available through your card issuer or payment provider.

6. Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract:

7. Contact and complaints

This policy is provided by Egor Maraev, a Portuguese sole trader trading as Robot & Sons, NIF 309 650 461. Refund questions can be sent to e@robotandsons.tech.

Consumers may also use Portugal's Electronic Complaints Book. This Refund Policy forms part of our Terms of Service and Sale.