Cancellations, transfers and refunds

Last updated 24 September 2026

Agent Garage runs in cohorts, and Workflow Lab is agreed with each company separately, so the rules differ between them. They are written to be predictable rather than to sound generous, and nothing here takes away the rights you have under Portuguese and EU consumer law.

Agent Garage, joining on your own

If you change your mind, you get a full refund up to the end of the second week of the cohort, and you do not need to give a reason. After that there is no refund, but you can move once to the next cohort for free.

If we cancel or move a cohort, you choose between a full refund and a place in the next one.

Agent Garage for Teams

The company gets a full refund if it cancels before the cohort starts. Until the end of the second week you can pass any seat to a colleague at no cost, and we only need their name and email.

After the second week the seats that have been used are not refunded, and the rest of the group keeps its access for the year.

Workflow Lab

Payment and cancellation terms for Workflow Lab are set out in the agreement we sign before we start, because the dates, the group and the scope are agreed for each company separately.

How to ask

Write to kate@robotandsons.tech from the address you paid with. We reply within one business day, and the money comes back to the same payment method within 14 days.